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Customer Service: customerservice@medinorth.com
Questions: pharmacists@medinorth.com
General Information: info@medinorth.com
Price quote for your order: pricequotes@medinorth.com
Status of your Orders: orderstatus@medinorth.com
MEDINORTH Privacy
Policy
MEDINORTH is required to gather and uses any information that is
necessary for fulfilling your orders for our products and services.
Some of the personal information typically includes:
- name, mailing address, e-mail address, telephone/fax numbers,
referral source, the name of your primary physician, birth date,
the existence and types of drug allergies, medications requested,
your personal medical history information, details of your existing
medications, credit card information (including card type and number,
expiry date and name of card holder), and prescription information.
The choice to provide us with personal information is always yours.
However, your decision to withhold particular details may limit
the products and services we are able to provide and make it more
difficult for us to advise you or suggest appropriate alternatives.
If we are unable to accommodate your request based on the information
that has been provided, we may ask for additional details in order
to identify other ways to be of assistance. We may also maintain
a file containing contact history that is used for customer inquiry
purposes.
The Purposes for Personal Information
We use your personal information to communicate with you, enhance
your visit to our website, process your prescription orders and
effectively provide the products and services you have requested.
We provide your personal information to a Canadian physician to
review and approve your prescription.
We may use your personal information to offer additional products
and services sold by MEDINORTH. In the event of a sale of all or
substantially all of the assets of MEDINORTH records containing
personal information may be transferred to the purchaser. We will
NOT provide any of your personal information to an outside organization
for use in marketing or solicitation.
We only use your personal information for the purposes that we
have disclosed to you. If for any reason your information is required
to fulfill a different purpose, we will notify you and ask you for
your consent before we proceed.
In some instances such as a legal proceeding or court order, we
may also be required to disclose certain information to authorities.
Only the information specifically requested is disclosed and we
will take precautions to satisfy ourselves that the authorities
who are making the request have legitimate grounds to do so.
There are some situations where we are legally permitted to disclose
personal information such as employing reasonable and legal methods
to collect a delinquent account, a medical emergency or suspicion
of illegal activities.
We sometimes contract outside organizations to perform specialized
services. Our trusted service suppliers may at times be responsible
for processing and handling some of the personal information we
have received from you.
When you visit our website, information is not collected that could
identify you personally unless you choose to provide it voluntarily.
You are welcome to browse our website at any time anonymously and
privately without revealing any personal information about yourself.
The ACT and Privacy Principles
In addition to our policies, we follow and committed to achieving
and exceeding the privacy standards established by Canada's Personal
Information Protection and Electronic Documents Act. This is includes
the following principles:
Privacy Principles
The privacy provisions are based on the Canadian Standards Association's
Model Code for the Protection of Personal Information, recognized
as a national standard in 1996. The Standard addresses the ways
in which organizations collect, use and disclose personal information.
It also addresses the rights of individuals to have access to their
personal information and to have it corrected if necessary. The
code's 10 principles are:
1. Accountability: An organization is responsible for personal
information under its control and shall designate an individual
or individuals who are accountable for the organization's compliance
with the following principles.
2. Identifying Purposes: The purposes for which personal
information is collected shall be identified by the organization
at or before the time the information is collected.
3. Consent: The knowledge and consent of the individual
are required for the collection, use or disclosure of personal information,
except when inappropriate.
4. Limiting Collection: The collection of personal information
shall be limited to that which is necessary for the purposes identified
by the organization. Information shall be collected by fair and
lawful means.
5. Limiting Use, Disclosure, and Retention: Personal information
shall not be used or disclosed for purposes other than those for
which it was collected, except with the consent of the individual
or as required by the law. Personal information shall be retained
only as long as necessary for fulfilment of those purposes.
6. Accuracy: Personal information shall be as accurate,
complete, and up-to-date as is necessary for the purposes for which
it is to be used.
7. Safeguards: Personal information shall be protected by
security safeguards appropriate to the sensitivity of the information.
8. Openness: An organization shall make readily available
to individuals specific information about its policies and practices
relating to the management of personal information.
9. Individual Access: Upon request, an individual shall
be informed of the existence, use and disclosure of his or her personal
information and shall be given access to that information. An individual
shall be able to challenge the accuracy and completeness of the
information and have it amended as appropriate.
10. Challenging Compliance: An individual shall be able
to address a challenge concerning compliance with the above principles
to the designated individual or individuals for the organization's
compliance.
Security Measures
Our technology is current and we maintain security standards to
ensure that your personal information is protected against unauthorized
access, disclosure, inappropriate alteration or misuse. All safety
and security measures are also appropriate to the sensitivity level
of your information. Electronic client files are kept in a secured
environment with restricted access, as well all paper-based files
are stored in restricted access areas.
We manage our server environment appropriately and our firewall
infrastructure is strictly adhered to. Our security practices are
reviewed periodically and we employ current technologies to assist
us in protecting the confidentiality and privacy of your information.
In the course of daily operations, we restrict access to personal
information to authorized employees who have a legitimate business
purpose and reason for accessing it. As a condition of their employment,
all employees are required to sign a confidentiality agreement,
abide by the privacy standards we have established and to follow
all applicable laws and regulations. Unauthorized access to and/or
disclosure of client information by an employee is strictly prohibited.
All employees are expected to maintain the confidentiality of personal
information at all times and failing to do so will result in appropriate
disciplinary measures, which may include immediate dismissal.
Accessing, Editing and Updating Your Information
Decisions are often made based on the information we have. Therefore,
it is important that your personal information is always accurate
and complete. As a customer, you have the right to access, verify
and amend the information held in your personal and financial files.
To help us keep your personal information updated, we encourage
you to amend inaccuracies and make corrections as often as necessary.
Despite our efforts, errors sometimes do occur. Should you identify
any incorrect or out-of-date information in your file(s), we will
make the proper changes and provide you with a copy of the corrected
information. Where appropriate, we will communicate these changes
to other parties who may have unintentionally received incorrect
information from us.
Privacy Officer
Customers may direct any questions or inquires with respect to
our practices or your personal information by contacting our Privacy
Officer, as follows:
MEDINORTH
906 Main Street
Winnipeg, Manitoba Canada
R2W 3P3
Attention: Privacy Officer
Telephone: (204) 784-9200
Fax: (204) 772-0262
E-Mail: info@medinorth.com
Updating our Policy
Any changes to our privacy policy and information handling practices
shall be acknowledged in this policy in a timely manner. We may
add, modify or remove portions of this policy when we feel it is
appropriate to do so.
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