Frequently Asked Questions about our Canada Pharmacy

Q. I am new to MediNorth.com. Can I have my medications filled in Canada through your service?
Yes, you can. More information about ordering can be obtained by going to our How To Order page or by calling us toll-free 1-888-443-0404.

Q. Do you require a prescription?
Yes we do. Just like your local pharmacy, we require valid prescriptions written by your physician to dispense any medication you want to order from our pharmacy. Our Canadian staff physicians, FREE of charge, will approve your prescriptions under a Canadian license to fill at our pharmacy.

Q. How much medication can I can purchase from MediNorth.com?
We can send you a maximum 3-month supply of each medication you wish to order. If your prescription allows refills, we will keep your prescription on file for you as long as your physician has allowed for refills.

Q. How do I go about ordering from MediNorth.com?
You can start the order process from us in three (3) simple steps:

STEP ONE: Search For Drugs And Add Them To Your Shopping Cart.

Our drug search is always accessible in the top left corner of the site. Simply type in the name of the drug you are looking for (or just the first few letters), and click on "Go!"
If you are not sure what the name of the drug is, click on the "Search Drug Prices" tab in the top menu to view an alphabetical listing of drugs.
Our third, and most convenient method of searching for more than on drug at a time is our new Multisearch feature. Click on the "Or Try Multisearch!" link at the top of the left hand menu to search for up to 15 drugs at once.

STEP TWO: Choose Your Order Method.

Do you want to submit your order online or via fax? After you finish adding your drugs to your shopping cart, click on the "Checkout" button and choose how you would like to send your order to MediNorth.

STEP THREE: Complete And Submit the Order.

After choosing your order method (by fax or online), fill out the appropriate forms. Once you get your prescriptions from your doctor, your order is ready to be sent!

You can also call us Toll-Free 1-888-443-0404 for more information and assistance in placing an order.

Q. How do I pay for my order?
We accept payments by Visa, MasterCard, U.S. dollar personal checks or U.S. dollar international money orders. For orders paid by check or money order, please allow extra time for payment to clear before your order is shipped. We do not accept U.S. Post money orders. All checks and money orders should be made payable to MediNorth Pharmacy.

Q. Can I transfer my prescriptions from my local pharmacy to MediNorth.com?
Yes you can. Call us toll-free 1-888-443-0404 or email pharmacists@medinorth.com for information on how this is done.

Q. How do I refill my medications?
AT LEAST 3 weeks (21 days) before your current supply ending, you can call us toll-free ,1-888-443-0404 or you can place you refill order online. Make sure you have a list of your medications ready when placing your order. If your payment method or shipping address changed since last order, please let us know. We can fill new prescriptions with refill orders as long as you arrange to fax or mail your new prescriptions to process everything at once.

Q. Can you deal directly with my insurance company for my prescription coverage?
Because the insurance system in Canada is different than those in other countries, we cannot deal directly with your insurance company. If you have insurance coverage, you should contact your insurance company prior to ordering from us to see if they will reimburse you, partially or in whole, for prescriptions purchased from Canada. We will issue you a receipt for your prescriptions that can be submitted to your insurance company for payment but we cannot guarantee they will accept our receipts for your coverage.

Q. I need my medications fast! Can I get my medications rushed to me?
Our pharmacy needs about 2-3 business days to process your order once we have a COMPLETE patient profile and VALID prescriptions for the medications you wish to order PLUS 7-10 business days for shipping for orders shipped within North America. It is recommended you order your medications AT LEAST 3 weeks (21 days) ahead of your current supply ending for on time delivery.

Q. How do I make sure you received my order and it is being processed?
After successfully submitting your order, we will expect YOU to mail or fax us your prescriptions. Once we receive your prescriptions, it will take about 2-3 business days for our licensed staff doctors, pharmacists and technicians to process, review and re-review your order before it is shipped out. Due the large volume of orders we process, our staff will contact you ONLY if we need any more information from you. If you have not received your order within 3 weeks (21 days) from the date you have submitted your patient profile and prescriptions to us, please call us toll-free 1-888-443-0404 or email us at orderstatus@MediNorth.com.

Q. Are there any factors that can delay my order?
Sometimes, your order can be delayed for these reasons:

We are missing or waiting for prescriptions. We require valid prescriptions written by your physician to dispense the medications you wish to order. You can mail or fax your prescriptions to our pharmacy toll-free 1-888-994-0909.
Your credit card information is incorrect. Please make sure you notify us of any changes to our billing information.
Your credit card was declined. This is due to security features your credit card provider has for all potential charges made outside your country. If your charge is declined, you will be contacted with information on how to correct this problem.
You are paying by Check or Money Order. Additional time may be necessary to receive payment by mail and to clear your payment before the order is shipped. For faster billing, we recommend paying by Visa or MasterCard.
Your prescriptions are difficult to read or unclear. If information is not legible or is contrary to what your requesting us to order, we will contact you and your physician to clarify the order before it is processed further.
The postal services are slow. Especially at peak shipping seasons (ie. Christmas), orders could be delayed while en route to your address.

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Q. Are all the medications that I have at my local pharmacy also available in Canada?
While the majority of the most commonly prescribed medications are available in Canada, there are products that are not yet available in Canada as well as their being differences in their name, strengths and quantities. Check out our drug search pages or call toll-free 1-888-443-0404 for the prices and availability of medications you are wanting to order.

Q. Do you have a catalogue or list of all the medications that you can sell me?
With thousands of drugs for sale from our Canadian pharmacy, this list would be too big to print and mail to you. We can help you with the prices and availability of medications if you call us toll-free 1-888-443-0404, email us at info@medinorth.com or your can search for your medications online.

Q. How big are the savings if I receive my medications from Canada?
Most customers save an average of 30% to 50% on their prescriptions. Sometimes, the savings can go as high as 80%. Please note that while the majority of medications in Canada are less expensive, there are exceptions.

Q. Are there differences between the medications I can buy at my local pharmacy and those that you sell from Canada?
Due to licensing and copyright agreements in different countries of the world, sometimes drug manufacturers sell the exact same drug under different trade names in different countries. For example, DETROL LA is the trade name for for the drug "Tolterodine". In Canada, it is marketed under the name UNIDET, even though they are the same medication produced by the same drug manufacturer.

Q. What is a "generic" drug?
A "generic" drug is manufactured with the exact same active ingredient and specifications as the "name brand" product but made by a manufacturer that does not have as high a profit markup on their price. Canada has some of the world's strictest standards and guidelines for manufacturing "generic" drugs, this way, when a person takes a "generic" version of a "brand name" drug, that drug will offer the same treatment at a much lower price than the "brand name" equivalent.

Q. Can I purchase narcotics or controlled drugs?
No, we do not sell or offer to ship narcotics and controlled substances. In many countries, Import custom laws and strict control over narcotics and controlled medications will not allow medications like Ambien, Tylenol #3, Morphine, Codeine or Valium to enter their country from an outside supplier.

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Q. What is the shipping and handling charge?
Within North America, shipping is a flat rate fee of $10.00 U.S. per order, not per drug. International orders are charged separately for shipping depending on the size, weight and destination of the order.

Q. How are your orders delivered?
All orders are shipped from our pharmacy by Canada Post and is properly labeled to ship to your address within your country. Once your order clears Customs inspection, your country's postal service will assume the delivery of your order to your address.

Q. How long does my order take to ship?
Once shipped, it should take between eight to 10 business days to arrive to your home within North America. International orders may take longer depending on the destination and efficiency of your country's postal services. Please note, this is NOT a guaranteed delivery time and we have no control over how fast your nation's postal service delivers mail and parcels to your area.

Q. I have not received my order yet. What should I do?
If you have not received your medications after three weeks of the order date, please call us toll-free 1-888-443-0404. We will trace your order status and will inform you as to how long until you can expect delivery.

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